Refund and Returns Policy

Returns & Refund Policy / 退换货政策

1. Product Quality & Returns / 产品质量与退货

To maintain our food safety and hygiene standards, all sales are final. We do not offer returns or exchanges once an order has been successfully delivered. 为了维护食品安全与卫生标准，所有售出的商品均不接受退换。订单一旦成功送达，即视为交易完成。

2. Frozen & Perishable Items / 冷冻与易腐食品

Due to the nature of frozen goods, please inspect your items immediately upon arrival. 由于冷冻商品的特殊性质，请在收货时立即检查。

• Reporting Issues / 报告问题: If an item is damaged or incorrect, please inform our delivery team or message us via WhatsApp within 2 hours of receipt with a photo of the product. 如果商品有损或错误，请在收货后 2小时内 拍照并通过 WhatsApp 联系我们或直接告知送货司机。

• Storage / 储存: We cannot be held responsible for products that spoil due to improper storage after delivery.  对于送达后因储存不当而导致的商品变质，我们恕不负责。

3. Dry Goods & Order Errors / 干货与订单错误

For non-perishable items, we will facilitate an exchange or refund only in the following cases / 对于非变质类商品，我们仅在以下情况提供更换或退款 :

• The wrong product was delivered. 送达的商品与订单不符。

• The product packaging was significantly damaged during transit. 商品包装在运输过程中严重受损。

• The product has passed its “Best Before” date at the time of delivery. 送达时商品已超过“保质期”。

4. How to Request Assistance / 如何寻求帮助

If you encounter any issues with your order, please contact us:

如果您对订单有任何疑问，请联系我们：

1. WhatsApp: 011-59351515 with your order number and photo evidence. 并提供订单号和照片证明。

2. Review / 审核: Our team will review your request and arrange a 1-to-1 replacement or store credit for your next visit. 我们的团队将审核您的请求，并为您安排一对一更换或在下次购物时使用的商店积分。